FAQs

Download the FAQs here.

Are all of these vehicles in the same working condition?

No. Each vehicle is as unique as its previous owner. Some vehicles may not run, while others may only
have cosmetic damage. Each description provides information from the vehicle donor, along with a
current photo. Read each description thoroughly before bidding. We encourage you to reach out if you
have any questions about the bidding process!

How do you determine the working condition of each vehicle?

Our vehicle descriptions are as accurate and honest as possible based on information provided by the
donor.* In each description, you’ll find information provided by the donor as well as a few acronyms:

  • R: Runs. Vehicle turns over when started. This does not indicate the vehicle is free from
    mechanical or electrical problems, but only that the engine turns over. During the auction, our
    staff will start the vehicles that are labeled with an R.
  • M: Runs, moves. Runs and was able to move forward or backward two feet in the parking lot.
    This does not indicate the vehicle is free from transmission problems.
  • Cranks: Vehicle engine cranks, but does not start. During the auction, our staff will attempt to
    start the vehicles that are labeled this way.
  • DNR: Does not run. Vehicle does not turn over.
  • DNM: Runs, but did not move forward or backward two feet in the parking lot.

Goodwill Cars to Work cannot guarantee the accuracy of the information listed on each vehicle.

When can I see the vehicles that will be auctioned?

If you’re interested in bidding during one of our auctions and would like to view the available vehicles,
you may view and inspect vehicles at the auction lot, 962 E. Chestnut Street, Louisville, KY 40204, the
week of each Online Auction, Monday and Friday, 10:00 AM to 3:00 PM.

When is the auction lot open to the public?

While you’re welcome to view and inspect vehicles during each on-line auction week, please note the
auction lot at 962 E. Chestnut Street, Louisville, KY 40204 is only available to the public the week of each
on-line auction, Monday and Friday (10:00 AM to 3:00 PM)

Why bid on a vehicle from Goodwill’s auction?

When you participate in a Goodwill auction, you are directly helping your community. You are
supporting Goodwill’s efforts to connect working Kentuckians and families with resources to obtain and
maintain a vehicle. Having a vehicle makes a huge impact on employment and other important daily
engagements that contribute to a family’s quality of life. In rural areas, there are few options for
commuters who need transportation to get to work. We’re here to help alleviate that need through the
generosity of those who donate their cars to Goodwill Cars to Work. Our program is made possible by
those who donate vehicles to Goodwill and participate in our auctions.

Auction Tips
  • The auction lot at 962 E. Chestnut Street, Louisville, KY 40204 is ONLY available to the public the
    week of the on-line auction, Monday and Friday (10:00 AM – 3:00 PM).
    Auction participants must be at least 18 years of age and have a valid driver’s license to register
    to bid and participate in the on-line auction.
  • All vehicles are sold as‐is with no warranty. Information about each vehicle is provided by the
    donor, and Goodwill cannot verify the information or guarantee the mechanical condition of any
    vehicle. No Mechanical inspection or service is performed on any auction vehicle.
  • Goodwill Cars to Work reserves the right to cancel the sale of any item at any time prior to its
    sale.
  • Please ask any questions about the process or vehicle prior to bidding.
  • Purchase must be paid in full within seven (7) days of the conclusion of the on-line auction.
  • A buyer’s fee of $40.00 (cash) is assessed to each vehicle that is sold.
  • All auction vehicle payments are made online.
  • Without exception, keys will be turned over to the buyer following all fees being paid and
    paperwork being completed.
  • All buyers will receive a title. It is the buyer’s responsibility to transfer the title at the county
    clerk’s office within 15 business days. Failure to adhere to this requirement could result in a ban
    from future auctions.
  • Without exception, there will be no refunds. exchanges or credits issued for vehicles purchased
    at online auction.
Before the Auction

Inspecting vehicles before the auction:

The auction lot at 962 E. Chestnut Street, Louisville, KY 40204 will be open to the public the week of the
online auction, Monday and Friday, 10:00 AM – 3:00 PM.

Markings on Vehicle Windshields:

The status of the vehicle will be on the windshield.* On the driver’s side of the windshield, the vehicles
will be labeled with two numbers, listed vertically with a line between them. The top number will be
the production year of the vehicle. The bottom number will be the current mileage of the vehicle. On
the passenger’s side of the windshield, the vehicle will be marked with the order the vehicle will be
auctioned. The vehicles will also be marked with letters as indicated below:

  • R: Runs. Vehicle turns over when started. This does not indicate the vehicle is free from
    mechanical or electrical problems, but only that the engine turns over. During the auction, our
    staff will start the vehicles that are labeled with an R.
  • M: Runs, moves. Runs and was able to move forward or backward two feet in the parking lot.
    This does not indicate the vehicle is free from transmission problems.
  • Cranks: Vehicle engine cranks, but does not start. During the auction, our staff will attempt to
    start the vehicles that are labeled this way.
  • DNR: Does not run. Vehicle does not turn over.
  • DNM: Runs, but did not move forward or backward two feet in the parking lot.

* Goodwill Cars to Work cannot guarantee the accuracy of the information listed on each vehicle.

No mechanical Inspections or repairs are done to any auction vehicles.

Registration

All potential bidders must register for the online auction prior to bidding. Bids are only accepted
via online auction web-site.

During the Auction

Bidding on a vehicle:

All bidding for action vehicles will be on-line only. No bids or payments will be accepted outside of the
auction website.

Winning Bid:

Online auction winning bidders will be notified via email to the email address you proved when
registering for the auction.

After the Auction

Payment:

Payment for all vehicles must be made on the auction web-site, NO payments will be accepted in person
at our office or lot except for the $40.00 cash fee assessed to each auction vehicle. Visa, MasterCard,
American Express, Discover. No checks are accepted.

Non‐payment:
Anyone who successfully bids on a vehicle and does not pay at the conclusion of the online auction will
not be permitted to participate in future auctions. No vehicles may be removed from the site until full
payment is received and all paperwork has been competed by the winning bidder.

Keys:

Without exception, keys will be given to the buyer at the conclusion of the auction once all fees have
been paid and paperwork completed.

Title processing:
Buyers will receive a title for all vehicles purchased. It is the buyer’s responsibility to transfer the title at
the county clerk’s office within 15 business days. Failure to comply with this requirement could result in
a ban from future auctions.

Additional pick‐up:

The Goodwill Auto Auction lot will be open by appointment ONLY at the conclusion of each auction.
Any vehicle remaining on the lot past 3:00 PM seven days past the conclusion of each auction will be
charged a storage fee of $25.00 per calendar day.

Towing:

The buyer is responsible for any towing fees if the vehicle needs to be moved from the auction lot.
Buyers must show title(s) to the security guard or Goodwill Auto Auction staff prior to leaving the lot
with the vehicle. Any on‐premises repairs are limited to replacing batteries, adding (not replacing) fluids,
and fixing or changing a flat tire. All other repairs are prohibited from taking place on Goodwill property.

Adjoining Parking:

Purchased vehicles may not be moved to adjacent streets. Vehicles left in adjacent streets after the
auction are subject to tow.

For more information:

Louisville: 502‐583‐CARS (2277)
Lexington: 859‐277‐CARS (2277)
Toll‐free: 1‐866‐654‐CARS (2277)

Vehicle donation offices:
4000 McCollum Court
Louisville, KY 40218
502‐583‐CARS (2277)
Toll‐free: 1‐866‐654‐CARS (2277)

130 W. New Circle Road, Suite 110
Lexington, KY 40505
Lexington: 859‐277‐CARS (2277)
Toll‐free: 1‐866‐654‐CARS (2277)

Auto auction lot:
962 East Chestnut Street
Louisville, KY 40204
502‐583‐CARS (2277)
Toll‐free: 1‐866‐654‐CARS (2277)